TSYS Processing Service Interruption

Incident Report for STEPpay

Resolved

TSYS reports that the issue has been resolved.

We have not seen any additional errors. TSYS returned error responses from 9:43 AM CDT to 9:55 AM CDT.

Posted Jun 03, 2020 - 10:51 CDT

Update

We are continuing to monitor for any further issues.

Posted Jun 03, 2020 - 10:50 CDT

Monitoring

TSYS reports that the TSYS platform has not responded with errors since 9:55 AM CDT. Engineers continue to monitor.

For full updates directly from TSYS, please review this incident status on their page - http://status.transactiongateway.com/incidents/6cx3bpm2c3vl

We will continue to monitor as well until TSYS confirms the issue is resolved on their system.

Posted Jun 03, 2020 - 10:18 CDT

Investigating

TSYS has reported that they are having intermittent issues processing credit cards through their system.

We are monitoring this issue as they investigate and correct on their end. For full updates directly from TSYS, please review this incident status on their page - http://status.transactiongateway.com/incidents/6cx3bpm2c3vl

Posted Jun 03, 2020 - 10:01 CDT

This incident affected: 3rd Party Services (Payment Processor Integrations, 3rd-Party Software Integrations).